Friday, March 3, 2017

The Vomit Exchange Rate

There's one part of my trip I didn't get into, but the note (below) that I sent the airline is probably self-explanatory. For now, I will delete the name of the airline. I'm pretty pissed. I'll keep you posted!

"Dear Mr. _______,

I appreciate your kind concern; however, I'm not sure I adequately expressed (in the small space I was given on the complaint form) that this was more than an unpleasant inconvenience. It was also a biohazard. All of that aside, I would like to make clear that I had to wear someone else's vomit for nearly fifteen hours, ten of those hours just until I got to Chicago from Frankfurt. I received the separate email offering me $175 travel credit and, while I appreciate the gesture, I find the amount insulting. Can I just repeat that I had to wear someone else's vomit for almost fifteen hours? If I had been moved to a forward cabin or even a better seat while on the plane, or had not been additionally maltreated by virtually all of the crew in my cabin, it might not have been so bad. But those things did not happen. I was in a seat that was no better than the one I started in -- other than its lack of vomit -- and was treated shabbily by all but one of the flight attendants with whom I interacted.

I hope the management team will reconsider its offer. I have long been a loyal [airline name] customer and would like to be able to justify remaining one.

Sincerely,

[my full name]"

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