Tuesday, January 6, 2015

Secretarial Skills

I came across a letter in my mom's papers today that, if it weren't so sad, would actually be funny. Her former boss, a very nice man, was recommending to the director of her organization that she receive a pay raise. I know he meant it to be complimentary, but it seems somewhat condescending. Maybe that's just a sign of the times. He made a good case, but I don't think that anyone who does administrative assistant work would appreciate the language and tone of the message. The letter is dated August 30, 1974. Here is what it said:

"Several days ago, I discussed with you the possibility of a merit increment for [my mother's name], my secretary. The week, [name of another colleague (or secretary)] indicated that you were expecting a memo from me to follow through on this request.

"I want to say now, as I said to you before, that [my mother's name] is one of the most efficient and effective secretaries I have ever had in this office. I feel that I am thoroughly justified in requesting a merit increment for her.

"Not only does she take shorthand at a rapid pace, but she transcribes her shorthand and prepares neat attractive letters with dispatch. This would be expected of a secretary, but she takes special pride in her work, assumes responsibility and sees things to be done -- and does them without being told. She has a happy disposition and a courteous response to visitors and callers alike. This helps create a good impression and neutralize some of the other problems we have experienced in this office.

"If additional information is needed, I will be pleased to provide it. I am making this request that special recognition be given her for the manner in which she performs in her role as secretary."


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